Thank you for shopping at PAPERplain. We love the fact that you are cool to buy cool stuff. We want you to have a rewarding experience, therefore, terms and conditions that apply to transactions at PAPERplain. By placing an order or making a purchase at PAPERplain, you agree to the terms set forth below along with PAPERplain’s Data Protection Policy and Terms of Use.
I. 7-DAYS DEFECTS LIABILITY & EXCHANGE POLICY
We want you to be happy with the products you buy from us. If any defect found within 7 days of the defects liability period, you may contact us at paperplainpp@gmail.com within 7 days upon receipt of the product. We can facilitate the exchange however the policy is subject to the conditions below:
- We will not refund and exchange a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; using it in an abnormal way; or failure to take reasonable care.
The Exchange
Our team will contact you to schedule for the collection. We will only perform the exchange after we collect the returned item. All exchange will take 7 days to process and deliver to your correspondence address with no additional charges incurred. However, PAPERplain reserves the rights to change the mode of exchange.
II. CANCELLATION
If you change your mind and decide to cancel your order or any item(s) in your order, please notify us within 24 hours upon the date of order placed and you will be refunded with no additional charges incurred.
In the event you wish to cancel your existing order and place a new order, kindly note that all refunds will take 7 working days to process and will be credited back to the original mode of payment. However, PAPERplain reserves the rights to change the mode of refund.
Cancellation of Orders with Discount Voucher/Sale
If you cancel any item(s) in your order with a discount voucher/sale or applied, you will be refunded only the final paid price after the applied discount – which is apportioned among the items in your order according to their respective value.
Please email us at paperplainpp@gmail.com to process this request.
III. SHIPPING
SELF PICK UP
- Please contact us to arrange for self pick up.
HOME DELIVERY
- STANDARD DELIVERY – S$10.00 / FREE (ORDERS OVER S$100)
Items will be delivered via in-house courier(Singapore ONLY) or/ normal local postage(Singapore ONLY), refer to product info for charges.
Items via in-house courier delivery will be delivered to you at your door,
