I. 7-DAYS DEFECTS LIABILITY & EXCHANGE POLICY
We want you to be happy with the products you buy from us. If any defect found within 7 days of the defects liability period, you may contact us at firstname.lastname@example.org within 7 days upon receipt of the product. We can facilitate the exchange however the policy is subject to the conditions below:
- We will not refund and exchange a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; using it in an abnormal way; or failure to take reasonable care.
Our team will contact you to schedule for the collection. We will only perform the exchange after we collect the returned item. All exchange will take 7 days to process and deliver to your correspondence address with no additional charges incurred. However, PAPERplain reserves the rights to change the mode of exchange.
If you change your mind and decide to cancel your order or any item(s) in your order, please notify us within 24 hours upon the date of order placed and you will be refunded with no additional charges incurred.
In the event you wish to cancel your existing order and place a new order, kindly note that all refunds will take 7 working days to process and will be credited back to the original mode of payment. However, PAPERplain reserves the rights to change the mode of refund.
Cancellation of Orders with Discount Voucher/Sale
If you cancel any item(s) in your order with a discount voucher/sale or applied, you